By Sandy Fisher, Director of Business Development for Home Rental Services
I get to do a lot of the fun parts of our company’s business! I get to foster great relationships with all kinds of people including owners, Realtors®, investors, and our vendors. Some of this is done via phone and some via email. My preference is face-to-face.
Since we’re a property management company, most people in our office can rattle off property addresses like their children’s names. I can’t. I do the front end of our business, which is talking to people. So when someone asks me a question about an address, my response is, “I need a name please!”
I take and make phone calls on a daily basis with these relationships. I love connecting this way. I also receive and send a large amount of emails and texts every day. I’m okay with that too. Again, my preference is face-to-face. And those of you with an iPhone, I don’t mean “face-timing” someone. I mean in-person, face-to-face connecting.
You might think face-to-face connecting isn’t efficient, or a bit “old-school.” Sure, it’s more time consuming, but we think it’s incredibly important.
We welcome new clients to our office all the time. We want them to see we have a fully-staffed office with regular business hours. This is often very different than their experience with our competitors. Someone is here to help them in person.
In this crazy world of instant gratification/communication, it’s refreshing to actually see who you are talking to occasionally. I think it makes a bigger impact because it is increasingly rare to do face-to-face time. I’m glad that’s part of my job.
Taking the time to meet people face-to-face and getting to know them has had a significant impact on growing our business. I encourage you to add a couple of face-to-face meetings this week and see what happens!