One of our goals in writing blog posts every week is to provide useful education. We recently saw an excellent article on BiggerPockets.com that talked about “What to do when your tenant drives through the living room?” BiggerPockets.com is a website devoted to helping real estate investors.
Paul, our Director of Investor Services, checks articles on BiggerPockets.com every day, looking for helpful information for our investment community. We’ve learned a lot from the articles we’ve read and conversations we’ve had related to BiggerPockets.com.
In this article, Nathan Miller talks about the real world scenario where one of his tenants accidentally drove a car into the living room of their rental property. It was a 16 year old child and an unfortunate mistake. Nathan goes on to talk about the steps he followed to figure out what needed to happen next.
Three Steps to Take when a Tenant Causes Property Damage
- Talk to your tenants.
- Call your insurance provider.
- Contact your tenant’s insurance provider.
We liked this approach for a few reasons:
Communication is key whenever there is a situation. Talking with your tenants to understand what happened gives you the opportunity to set the tone. If they’ve been good tenants for a long time, it could be an opportunity to demonstrate that you are all in this together as you work towards fixing the problem. It would be understandable if you were upset and nervous about the damage… but talking with your tenant while in that frame of mind probably wouldn’t be helpful.
Calling your insurance provider is a great next step. You want your insurance provider to know there has been an event that could result in a claim. In this case, the tenant’s auto insurance provider would be responsible for covering the damages, but what if the driver was not insured? This story might also be a good reminder to double check with your provider that you have the appropriate coverage in place for a rental property. If you haven’t done so in a few years, we encourage you to call your agent for a quick review.
Finally, contacting your tenant’s insurance provider in a timely manner is the next step. This should happen as soon as possible once you’ve been made aware of a problem involving damage to your property.
We’ve never had a tenant drive a car into a property we manage. Knock on wood. But we thought it might be helpful to share it with anyone that owns an investment property because it makes you think about, “what if?” Making sure you have the right insurance in place before you have a problem could save you many thousands of dollars due to a claim that isn’t covered.
By Paul Branton, Director of Investor Services for Home Rental Services
It really is. :) For a multitude of reasons…
The lights. The music. The cookies. The candy. The parties. The decorations. The traditions. There’s just so much fun packed into this tiny window of time we refer to as “The Holidays.”
Here is a sampling of the decorations at the HRS office. A couple of weeks ago, we think some elves snuck in and had a party… dancing on the ceiling style.
In the spirit of tradition, we recently gathered the team together for our annual Christmas dinner party. As always, we had a wonderful time with Kandy as our gracious host! (Don’t even think about clearing your plate.) This year, the party was attended by some for the very first time, and others for the seventeenth time!
No matter your tenure though, it was certainly “no holds barred” when it came time for the gift exchange.
Ah, the gift exchange. Now this is fun! Anyone who wants to participate in the exchange, brings a wrapped “useful” gift valued at around $25. We proceed in numerical order opening a gift from the pile or “stealing” an already opened gift. The open gifts can only be “stolen” twice and then that gift belongs to the third owner. It can get to be quite entertaining… especially when a first time attendee steals a hand warmer/phone charger gift from the boss. (I think there’s an unwritten rule about doing that… Oops!)
While you spend time with your family and friends at the end of 2017, remember that it’s more important to bring your presence than it is to bring presents. It’s not about what’s under the tree that really matters, it’s who surrounds it.
We hope that you experience much Joy and Peace in this season; The Most Wonderful Time of the Year!
By Oretta Croushore, Assistant Property Manager for Home Rental Services, talking about the recent client appreciation event where we gave away tons of pies!
My family takes an annual trip to Branson for Thanksgiving. We rent a condo so we can balance eating out and cooking at home. We spend at least one evening at Silver Dollar City, but also balance that with some down time.
Last year, I was working a job where the stress was high and the appreciation was low. I was looking forward to decompressing on our Thanksgiving trip even more than normal. I spent the long weekend thinking about how it was time to take the bull by the horns and make the changes I needed to make. I came back from the trip feeling refreshed.
I woke up Monday morning with a feeling of dread. I knew all this released tension would come flooding back as soon as I walked into the office. I stayed in bed a little longer and glanced at my emails. There was an email about a job posting at Home Rental Services. I started to read through the description and started to get excited. I read over the qualifications and realized this was written just for me! I sent my resume in right then and there.
In a few days, I received an email telling me my resume had been opened four times. “This is a good sign” the email robot said. A good sign you say? Maybe I should check these people out a little closer. Surely, there’s a catch.
I started some good old fashioned Google stalking. “Ok Google, tell me about these folks at Home Rental Services. Are they some fly-by-night company? Do they beat their employees? Do they use baby seals for rugs?” The answer was a resounding NO on all accounts. A woman-owned company who has been around a long time is what I first discovered.
I stalked over several days, wanting to know more. Then, I found a blog post about a pie party they had just thrown for their owners. The post was written wonderfully. I could tell the person who wrote it was not beaten at all. In fact, I could tell she was proud to work for Home Rental Services. Proud! I almost cried because I knew that this is where I needed to be. “I want to work for a company that does pie parties!”
I found another blog about their trip to shop for KVC kids. The whole team seemed to be there. They even had pictures and everyone was smiling. I think they might even like each other. “I wish they would call already,” I thought to myself.
Well, call they did. Though the waiting was hard, I felt even stronger in my hunches about HRS. They were taking their time to find the right fit. When the call came, Kandy asked “Would you like to come work for Home Rental?” I tried to cover the lump in my throat when I blurted “More than you know!” I applied between Thanksgiving and Christmas and started the last day of February in 2017.
Fast forward a year. I was mingling with owners and handing out pies at the 2017 client appreciation pie party… just like the one I had read about. A little voice in my head giggled as it said, “you’re working for a company who has a pie party!”
I’m truly thankful for this door which opened, the people I’ve met, the things I’m learning, and the pies we get to share with our clients.
Friends, it’s that time of year again. There is no time more fitting to say Thank You than right now… Happy Thanksgiving! Whether you’re an owner, a renter, a vendor, friends or family, we appreciate each and every one of you. Thank you for being an important part of making 2017 another successful year.
On Monday next week, we’re going shopping for gifts for KVC children… something we do every year as a fun way to give back. We will be doing another blog post about that event in the next couple of weeks.
Have you started shopping for gifts yet? If you didn’t know, dealnews.com is an excellent resource for finding great deals online. And if you love to shop on Amazon.com, be sure to check out camelcamelcamel.com. Camel lists the most popular things being bought on Amazon.com, and is a great source of inspiration for gifts! If you are looking for an easy way to give back while shopping at Amazon.com… be sure to use smile.amazon.com.
We thought it might be a good idea to share this list of top 10 things to consider for having a safe holiday season in your home:
1. Inspect electrical decorations for damage before use.
2. Don’t overload electrical outlets.
3. Never connect more than three strings of incandescent lights together.
4. Keep live trees fresh in your home by watering daily.
5. Use battery-operated candles.
6. Keep combustibles at least three feet from heat sources.
7. Protect cords from damage.
8. Check decorations for a certification label.
9. Stay in the kitchen when something is cooking.
10. Turn off, unplug, and extinguish all decorations when going to sleep or leaving the house.
Have a safe, happy and warm Thanksgiving!
By Paul Branton, Director of Investor Services for Home Rental Services talking about the recent trip to the NARPM® convention in Florida.
Just a few weeks ago, Caitlin, Kandy and I traveled to Florida to go to the 29th annual convention and trade show for the National Association of Residential Property Managers (NARPM®). The theme of the convention this year was “Engineered for your Success!” and it was held in Orlando at one of the largest hotels I’ve ever visited, the Rosen Shingle Creek.
We’re Committed to NARPM
This marks the second conference that I’ve attended, the sixth for Caitlin and the TWENTY-THIRD for Kandy.
Home Rental Services has been a member of NARPM since 1991. We continue to receive value nearly every day from the relationships, educational opportunities and member designations.
The biggest takeaways from the 2017 NARPM conference:
- We implemented additional screening criteria to ensure we remain compliant with Fair Housing Regulations.
- We added a feature to our website that allows prospective owners to receive a Free Rental Analysis report.
To see our Free Rental Analysis report system in action, click the screenshot below and enter a rental address. In less than an hour, you will receive a detailed rental report with comps in your inbox!
Quotable quotes from the keynote speakers:
- “If you’re not failing often, you aren’t trying enough.”
– Scott Steinberg
- “If you don’t have a crystal ball, perhaps it’s time to get some brass ones.”
– Troy Hazard
- “Do we want to be tools of our tools, or let our tools be our tools?”
– Curt Steinhorst
While we didn’t have quite enough time to make it to Disney World, I at least got to see this Topiary of Mickey Mouse!
In closing, we highly encourage you to make sure when selecting a property manager, that they are members of NARPM®. Why? NARPM promotes a high standard of business ethics, professionalism and fair housing practice. The Association also certifies its members in the standards and practices of the residential property management industry and promotes continuing professional education.
Fortunately for us, not all property management companies are equal. Unfortunately for investors, having a bad management company can be expensive and very stressful. Here are some snippets of conversations we’ve had recently with clients leaving their current property management company and coming to Home Rental Services:
“I didn’t know my property was up for rent, let alone that renters weren’t renewing, until I saw it on a ‘For-Rent’ website!”
“My online account shows that I have money but they are not sending it to me!”
In the last month, Home Rental Services has taken over management of about a dozen properties because of these kinds of problems with the investor’s current management company.
This isn’t typical of our market.
Often, investors fear change. People will stick with mediocre service for a long time. But the unknown leads to desperation. We understand that. Not knowing why money is no longer coming in. Not knowing a renter is going to, or already has, moved out. Not ever being able to speak to an actual person for months. Don’t let yourself get to that desperation point!
If you find yourself in a similar situation, here are a few tips:
- If you have online access to your property rental information, log in right away to save/print every document and statement that you can find. Statements, leases, renter ledgers, etc.
- Check your old emails, especially those with attachments, for other documents you may have been sent. For example, copies of leases, owner statements and management contracts.
- Search for your property address on Google to find out if it’s been listed for rent on any websites.
- Send a written request (we recommend regular mail with proof-of-delivery) for any documents you cannot find. Be sure to find out who is holding the security deposit funds. Ultimately it’s your responsibility, as the owner, to account for and return the deposit to the renter.
Property management isn’t easy, and it’s not always perfect. But one thing we can promise is that during the business day, our phones are answered by a REAL person. Our owner clients receive a monthly statement and any disbursements available. Home Rental Services is not a one-man-show. We have property managers, leasing agents, listing agents, admin and support staff, and more. Renters can reach emergency maintenance personnel 24/7!
If we can help you protect your investment, or you want to learn more about Home Rental Services, please call or email us… we will answer!
By Paul Branton, Director of Investor Services for Home Rental Services
Over the years, we’ve had the privilege of working with many Realtors® to help their Investor clients. I wanted to share a specific story of one of our Realtor® friends, Jake Stallman. We did a video interview with Jake. He talks about how we were able to help him and our mutual client make two very smart rental investment purchases.
Now that you’ve heard the story, here’s a quick summary of how we helped this client (and how we can help you too!)
Rent Range Projections:
– We will review the subject property in relation to the rental market and provide you with an estimated rent range.
– The rent range is typically +/-$100, although for more expensive or unique properties, it is usually a larger range.
– We will walk the property and provide a list of suggested improvements that will help maximize your rental rate and minimize your vacancy.
– Upon request, we can work up an approximation of what the renovation items will likely cost via the use of our preferred vendors.
– If you utilize our preferred vendors for the renovations, we will oversee their work to completion and ensure both quality and timely results.
Please give us a call if you would like to find out more about how we can help you!
Paul Branton, Director of Investor Services
As we approach fall, I begin to think about some of my favorite fall things; the leaves changing colors, strolling around the plaza with coffee and relaxing evenings at home in front of my fireplace with a great book.
At first glance, most people see fireplaces and chimneys as beautiful additions to the architecture of their home. But we should really be looking at them for what they are; part of the heating system. Just as with your HVAC, chimneys require routine maintenance and service to ensure continued, safe and effective use.
Inspect your fireplace annually!
Three biggest problems resulting from poorly maintained chimneys are:
- Carbon monoxide poisoning
- Chimney fires
- Premature failure of the fireplace and chimney (Source: HomeAdvisor)
A report by the National Fire Protection Association showed that between 2009 and 2013, fire departments responded to 56,000 home structure fires that involved heating equipment. The leading factor contributing to these fires (30%) was failure to clean heating equipment properly. These were primarily chimneys.
Fireplace inserts are safe, right?
I bet a good portion of you reading this are thinking this doesn’t apply to you because you have a fireplace with an insert. This type of fireplace accounted for 16% of fires in this same time period. That’s almost 9,000 fires out of the 56,000 fires that fire departments responded to. (Source: National Fire Protection Agency)
As a property owner/landlord; it’s important to take the proper steps to ensure the fireplaces in your homes are safe for use.
We have a policy in place which requires our owners to pay to have any fireplace(s) and chimney(s) inspected and cleaned by a trained and certified company. This policy kicks in when a home has a fireplace that tenants want to use when specified in their offer to lease.
By having the inspection and cleaning done, you’ll know that you did everything possible to protect your tenants and your investment in the event of a fire.
If you actively use a fireplace (even ventless gas inserts) in your home, or have investment property with a fireplace, please be sure to get it inspected annually!
The following list includes what we consider to be the biggest potential costs a landlord may face. Yes, these 5 things are required expenses for any rental property. But minimizing the exposure to these costs can make a significant difference on the balance sheet at the end of the year.
When a home is vacant, no rent is being collected. And that’s a bad thing for landlords. An industry standard of measurement for this situation is called “Days on Market.” The fewer days on market the better. The national average for days on market is 30 days. That’s a full month of rent lost at every turn! On top of lost rent, you also have turnover costs like painting and repairs.
Two: Not Having a Strong Lease
Having a strong lease is key to protecting yourself, and your investment. You want to make sure that it outlines who is responsible for what, and properly covers your liability. Then you must hold renters to the contract that they sign. If you allow them to pay rent a day late, you become the first one to violate your own contract!
Three: Not Screening Renters Properly
Accepting a bad tenant can be costly. They may not pay their rent on time. They may not pay their rent at all. They may not take care of the home, or even worse cause damage.
The best way to minimize the chance of getting a bad tenant is through a professional screening company. Bad credit? Criminal background? Bad leasing history? You can only make an educated decision if you have all the facts.
Every home requires maintenance. The best plan is to set aside a reasonable amount of money every month to pay for things when they break or need to be updated. It’s not about if something is going to require maintenance, it’s about when something will require maintenance. Being prepared financially is the best defense for maintenance costs. You also want to make sure to perform regular upkeep maintenance on things to avoid costly emergency repairs.
Five: Lack of Knowledge
Renting a home is not a simple task. There are so many things a landlord needs to understand to be successful.
What price will the market bear for monthly rent? Too low and you aren’t getting what the home is worth. Too high and you may force longer than necessary vacancy until the price is adjusted.
There are many laws that must be followed related to rental homes. Fair Housing when interviewing and selecting renters. Understanding local laws about the process for evicting a renter. Understanding how to handle security deposits so that you aren’t commingling funds. Getting into legal trouble is expensive and time consuming.
We wrote this story because we manage hundreds of homes and know what it takes to do it properly, safely and successfully. If you need help managing your investment property, please give us a call today. We can help!
I get to do a lot of the fun parts of our company’s business! I get to foster great relationships with all kinds of people including owners, Realtors®, investors, and our vendors. Some of this is done via phone and some via email. My preference is face-to-face.
Since we’re a property management company, most people in our office can rattle off property addresses like their children’s names. I can’t. I do the front end of our business, which is talking to people. So when someone asks me a question about an address, my response is, “I need a name please!”
I take and make phone calls on a daily basis with these relationships. I love connecting this way. I also receive and send a large amount of emails and texts every day. I’m okay with that too. Again, my preference is face-to-face. And those of you with an iPhone, I don’t mean “face-timing” someone. I mean in-person, face-to-face connecting.
You might think face-to-face connecting isn’t efficient, or a bit “old-school.” Sure, it’s more time consuming, but we think it’s incredibly important.
We welcome new clients to our office all the time. We want them to see we have a fully-staffed office with regular business hours. This is often very different than their experience with our competitors. Someone is here to help them in person.
In this crazy world of instant gratification/communication, it’s refreshing to actually see who you are talking to occasionally. I think it makes a bigger impact because it is increasingly rare to do face-to-face time. I’m glad that’s part of my job.
Taking the time to meet people face-to-face and getting to know them has had a significant impact on growing our business. I encourage you to add a couple of face-to-face meetings this week and see what happens!