General Information

NARPM® 2017 Convention Recap

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By Paul Branton, Director of Investor Services for Home Rental Services talking about the recent trip to the NARPM® convention in Florida.

Home Rental Services: NARPM 2017Just a few weeks ago, Caitlin, Kandy and I traveled to Florida to go to the 29th annual convention and trade show for the National Association of Residential Property Managers (NARPM®). The theme of the convention this year was “Engineered for your Success!” and it was held in Orlando at one of the largest hotels I’ve ever visited, the Rosen Shingle Creek.

We’re Committed to NARPM

This marks the second conference that I’ve attended, the sixth for Caitlin and the TWENTY-THIRD for Kandy.

Home Rental Services has been a member of NARPM since 1991. We continue to receive value nearly every day from the relationships, educational opportunities and member designations.

Home Rental Services: NARPM 2017

The biggest takeaways from the 2017 NARPM conference:

  • We implemented additional screening criteria to ensure we remain compliant with Fair Housing Regulations.
  • We added a feature to our website that allows prospective owners to receive a Free Rental Analysis report.

To see our Free Rental Analysis report system in action, click the screenshot below and enter a rental address. In less than an hour, you will receive a detailed rental report with comps in your inbox!

Home Rental Services: NARPM 2017

Quotable quotes from the keynote speakers:

  • “If you’re not failing often, you aren’t trying enough.”
    – Scott Steinberg
  • “If you don’t have a crystal ball, perhaps it’s time to get some brass ones.”
    – Troy Hazard
  • “Do we want to be tools of our tools, or let our tools be our tools?”
    – Curt Steinhorst

Home Rental Services: NARPM 2017While we didn’t have quite enough time to make it to Disney World, I at least got to see this Topiary of Mickey Mouse!

In closing, we highly encourage you to make sure when selecting a property manager, that they are members of NARPM®. Why? NARPM promotes a high standard of business ethics, professionalism and fair housing practice. The Association also certifies its members in the standards and practices of the residential property management industry and promotes continuing professional education.

Is Your Property Management Company MIA?

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By Paul Branton and Jennifer Hermon

Home Rental Services: Is your Property Management Company MIA?Fortunately for us, not all property management companies are equal. Unfortunately for investors, having a bad management company can be expensive and very stressful. Here are some snippets of conversations we’ve had recently with clients leaving their current property management company and coming to Home Rental Services:

“I didn’t know my property was up for rent, let alone that renters weren’t renewing, until I saw it on a ‘For-Rent’ website!”

“My online account shows that I have money but they are not sending it to me!”

In the last month, Home Rental Services has taken over management of about a dozen properties because of these kinds of problems with the investor’s current management company.

This isn’t typical of our market.

Often, investors fear change. People will stick with mediocre service for a long time. But the unknown leads to desperation. We understand that. Not knowing why money is no longer coming in. Not knowing a renter is going to, or already has, moved out.  Not ever being able to speak to an actual person for months. Don’t let yourself get to that desperation point!

If you find yourself in a similar situation, here are a few tips:

  • If you have online access to your property rental information, log in right away to save/print every document and statement that you can find. Statements, leases, renter ledgers, etc.
  • Check your old emails, especially those with attachments, for other documents you may have been sent. For example, copies of leases, owner statements and management contracts.
  • Search for your property address on Google to find out if it’s been listed for rent on any websites.
  • Send a written request (we recommend regular mail with proof-of-delivery) for any documents you cannot find. Be sure to find out who is holding the security deposit funds. Ultimately it’s your responsibility, as the owner, to account for and return the deposit to the renter.

Property management isn’t easy, and it’s not always perfect. But one thing we can promise is that during the business day, our phones are answered by a REAL person. Our owner clients receive a monthly statement and any disbursements available. Home Rental Services is not a one-man-show. We have property managers, leasing agents, listing agents, admin and support staff, and more. Renters can reach emergency maintenance personnel 24/7!

If we can help you protect your investment, or you want to learn more about Home Rental Services, please call or email us… we will answer!

Investor Services? An Interview with Realtor® Jake Stallman

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By Paul Branton, Director of Investor Services for Home Rental Services

Over the years, we’ve had the privilege of working with many Realtors® to help their Investor clients. I wanted to share a specific story of one of our Realtor® friends, Jake Stallman. We did a video interview with Jake. He talks about how we were able to help him and our mutual client make two very smart rental investment purchases.

Now that you’ve heard the story, here’s a quick summary of how we helped this client (and how we can help you too!)

Rent Range Projections:

– We will review the subject property in relation to the rental market and provide you with an estimated rent range.
– The rent range is typically +/-$100, although for more expensive or unique properties, it is usually a larger range.

Suggested Renovations:

– We will walk the property and provide a list of suggested improvements that will help maximize your rental rate and minimize your vacancy.

Renovation Budget:

– Upon request, we can work up an approximation of what the renovation items will likely cost via the use of our preferred vendors.

Project Management:

– If you utilize our preferred vendors for the renovations, we will oversee their work to completion and ensure both quality and timely results.

Please give us a call if you would like to find out more about how we can help you!

Paul Branton, Director of Investor Services

Is Your Fireplace a Ticking Time Bomb?

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By Joshua Volland, Property Manager for Home Rental Services

Relaxing in Front of the FireplaceAs we approach fall, I begin to think about some of my favorite fall things; the leaves changing colors, strolling around the plaza with coffee and relaxing evenings at home in front of my fireplace with a great book.

At first glance, most people see fireplaces and chimneys as beautiful additions to the architecture of their home. But we should really be looking at them for what they are; part of the heating system. Just as with your HVAC, chimneys require routine maintenance and service to ensure continued, safe and effective use.

Inspect your fireplace annually!

Inspect Your Chimney AnnuallyThree biggest problems resulting from poorly maintained chimneys are:

  • Carbon monoxide poisoning
  • Chimney fires
  • Premature failure of the fireplace and chimney (Source: HomeAdvisor)

A report by the National Fire Protection Association showed that between 2009 and 2013, fire departments responded to 56,000 home structure fires that involved heating equipment. The leading factor contributing to these fires (30%) was failure to clean heating equipment properly. These were primarily chimneys.

Fireplace inserts are safe, right?

I bet a good portion of you reading this are thinking this doesn’t apply to you because you have a fireplace with an insert. This type of fireplace accounted for 16% of fires in this same time period. That’s almost 9,000 fires out of the 56,000 fires that fire departments responded to. (Source: National Fire Protection Agency)

Property Owners

As a property owner/landlord; it’s important to take the proper steps to ensure the fireplaces in your homes are safe for use.

We have a policy in place which requires our owners to pay to have any fireplace(s) and chimney(s) inspected and cleaned by a trained and certified company. This policy kicks in when a home has a fireplace that tenants want to use when specified in their offer to lease.

By having the inspection and cleaning done, you’ll know that you did everything possible to protect your tenants and your investment in the event of a fire.

If you actively use a fireplace (even ventless gas inserts) in your home, or have investment property with a fireplace, please be sure to get it inspected annually!

These 5 Things Cost Landlords The Most Money

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Home Rental Services: These 5 Things Cost Landlords the Most MoneyThe following list includes what we consider to be the biggest potential costs a landlord may face. Yes, these 5 things are required expenses for any rental property. But minimizing the exposure to these costs can make a significant difference on the balance sheet at the end of the year.

One: Vacancy

When a home is vacant, no rent is being collected. And that’s a bad thing for landlords. An industry standard of measurement for this situation is called “Days on Market.” The fewer days on market the better. The national average for days on market is 30 days. That’s a full month of rent lost at every turn! On top of lost rent, you also have turnover costs like painting and repairs.

Two: Not Having a Strong Lease

Having a strong lease is key to protecting yourself, and your investment.  You want to make sure that it outlines who is responsible for what, and properly covers your liability. Then you must hold renters to the contract that they sign. If you allow them to pay rent a day late, you become the first one to violate your own contract!

Three: Not Screening Renters Properly

Accepting a bad tenant can be costly. They may not pay their rent on time. They may not pay their rent at all. They may not take care of the home, or even worse cause damage.

The best way to minimize the chance of getting a bad tenant is through a professional screening company.  Bad credit? Criminal background? Bad leasing history? You can only make an educated decision if you have all the facts.

Four: Maintenance

Every home requires maintenance. The best plan is to set aside a reasonable amount of money every month to pay for things when they break or need to be updated. It’s not about if something is going to require maintenance, it’s about when something will require maintenance. Being prepared financially is the best defense for maintenance costs. You also want to make sure to perform regular upkeep maintenance on things to avoid costly emergency repairs.

Five: Lack of Knowledge

Renting a home is not a simple task. There are so many things a landlord needs to understand to be successful.

What price will the market bear for monthly rent? Too low and you aren’t getting what the home is worth. Too high and you may force longer than necessary vacancy until the price is adjusted.

There are many laws that must be followed related to rental homes. Fair Housing when interviewing and selecting renters. Understanding local laws about the process for evicting a renter. Understanding how to handle security deposits so that you aren’t commingling funds. Getting into legal trouble is expensive and time consuming.

We wrote this story because we manage hundreds of homes and know what it takes to do it properly, safely and successfully.  If you need help managing your investment property, please give us a call today. We can help!

When Was the Last Time They Saw Your Face Instead of Your Email?

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By Sandy Fisher, Director of Business Development for Home Rental Services

Sandy FisherI get to do a lot of the fun parts of our company’s business! I get to foster great relationships with all kinds of people including owners, Realtors®, investors, and our vendors. Some of this is done via phone and some via email. My preference is face-to-face.

Since we’re a property management company, most people in our office can rattle off property addresses like their children’s names. I can’t. I do the front end of our business, which is talking to people. So when someone asks me a question about an address, my response is, “I need a name please!”

I take and make phone calls on a daily basis with these relationships. I love connecting this way. I also receive and send a large amount of emails and texts every day. I’m okay with that too. Again, my preference is face-to-face.  And those of you with an iPhone, I don’t mean “face-timing” someone. I mean in-person, face-to-face connecting.

You might think face-to-face connecting isn’t efficient, or a bit “old-school.” Sure, it’s more time consuming, but we think it’s incredibly important.

We welcome new clients to our office all the time. We want them to see we have a fully-staffed office with regular business hours. This is often very different than their experience with our competitors. Someone is here to help them in person.

In this crazy world of instant gratification/communication, it’s refreshing to actually see who you are talking to occasionally. I think it makes a bigger impact because it is increasingly rare to do face-to-face time. I’m glad that’s part of my job.

Taking the time to meet people face-to-face and getting to know them has had a significant impact on growing our business. I encourage you to add a couple of face-to-face meetings this week and see what happens!

The Summer Adventure and Two Hungry Boys

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By Sandy Fisher, Director of Business Development for Home Rental Services

Every year at Home Rental Services, we anticipate late spring and all of summer to be a busy peak season.

We lease homes every day, all year long. If people get to choose when they’ll move, late spring and summer is the time of year they do it. Whether it’s for warmer weather reasons or having to uproot children’s environments, summer break is often the most convenient time to move. Because of this, our typical day at Home Rental Services in the summertime turns into a bit of organized chaos. We love it, and we’re always ready for it.

Home Rental Services: Sandy's BoysIt reminds me of my family, and the dynamics that change at our house in late spring through summer. My husband and I have three kids ages 15, 19 and 20. Our 15 year old daughter is still at home full-time. Our two oldest boys are in college and have full-time summer jobs. This allows them to move home for their summer breaks. So the same thing happens to me in my personal life and professional life as spring approaches. Things get busy.

This is my second summer of having the boys home, so I was more prepared. Last year, when my oldest came home, I left it up to him to unload and organize his belongings. Long story short—that didn’t work out well. A big pile of his stuff lived in the same spot in his room all summer long. Kinda gross.

This year, I was bound and determined not to let that happen again. My boys share a room (decent-sized, but they still share.) There was no way I was going to let two huge piles of college stuff sit in that room all summer long.

Prior to them getting home for the summer, I cleared out two areas of our storage room. I created space for each boy to NEATLY place things they didn’t care to see again until fall. The rest was to be unpacked in their room. I told them I wanted them to act like they live in their room again and not like they were just visiting. It’s been about a month and so far things are working out pretty well. (My weekly grocery bill to feed my two giant boys, however, not working out so well.)

I continue to improve at home every summer, just like we continue to improve in the business. Each spring, I prepare my office and my calendar, much like I prepared for the boys to be home for the summer. Clearing mess, creating space and welcoming the upswing of activity.

We’re constantly looking for new technologies and programs to make it easier for renters to find your home and sign a lease. We wouldn’t be nearing our 30th year without well-oiled gears that can handle the non-stop merry-go-round of property management and leasing.

Home Rental Services Turns 28 in September

HRS will be 28 years old in September! That’s a lot of years of making sure we’re ready for our busy summer season. Would you believe we’ve written and managed over 10,000 leases since we started? We’re well into July at this point and we are successfully conquering our 28th busy summer season. We hope you’re conquering and enjoying your busy summer as well.

Have you found your tribe?

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Author: Sandy Fisher, Director of Business Development

I have several family members and good friends who I chat with occasionally for support, guidance, learning opportunities, etc.  I don’t know what I’d do without those regular or random chat sessions. Whether or not I want to hear what they have to say, it’s such great support for my personal life for sure.

Professional GroupHowever, I also have this little professional life to which sometimes my friends and family can’t really relate. Lucky for me, one of my job “duties” is attending a once a month small group session with a great bunch of Realtors®. We offer that same support, guidance, and learning opportunities to each other for what we do each day in our businesses. There are about ten of us who meet, and we have a leader who tries to keep us on a positive and productive track during our hour and a half long sessions.

Initially, when I became part of this group, I really didn’t look forward to it. Everyone was incredibly nice and enjoyable to be around, but I thought I had too many other work-related things I needed to be doing  and just felt this was holding me up. A couple of months of meetings went by with me dutifully attending all of them, and I slowly felt myself looking forward to being there. I was learning names and personalities to go along with them, and they were learning and knowing more about me as well.

And now, after a year and a half of almost 100% attendance, I can’t wait to go. We all have the monthly assignment of bringing new ideas and problems to the table. We all take our turns sharing and giving feedback to each other, and then we all leave with our work tanks full and ready to go for the next month.

Our group does have the benefit of a successful process that helped us all find each other, and systems within that process that help us move forward with each meeting. But it’s not that hard to put it all together, and to be honest, we don’t follow the plan we are supposed to as there’s usually so much we want to share and learn.

The benefits of this professional support definitely outweigh the little bit of time away from my desk, and certainly make my desk time much more productive. If you are not currently in a support group for professional reasons, I’d highly HIGHLY recommend it.

­­A Cautionary Tale: The Day Jennifer’s Water Heater Almost Burned The House Down.

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This is a guest post from our very own Jennifer Hermon, Administrative Specialist for Home Rental Services.

The day after Memorial Day, we learned that our smoke detectors are functioning well. Thank goodness. It took a while to realize that the water heater was the potential ignitor of a house fire.

Five a.m. on Tuesday morning, the sound of ten smoke alarms screeching throughout the house launched me out of bed, into my robe and stumbling out the bedroom door. I ran recklessly through the house trying to locate the source of what was surely a malfunction or false alarm.

I could hear one of the boys banging on the other’s bedroom door and noticed that the dogs were frozen in place. Still, I kept looking for what had caused the smoke alarms to go off. It wasn’t until I opened the storage room door that the shrill sound finally ceased.

I was stumped. I’ve been in the property management industry for almost 20 years. I know the cautions, the signs and hazards. Or so I thought.

The air conditioning was on, so the fan was running. I thought maybe something was wrong with it and turned off the power switch at the unit. After all, it was at least 16 years old. But my detectors weren’t carbon monoxide detectors. Only smoke. There’s no smoke in the house.

The Water Heater

Home Rental Services - Water Heater Potential Fire SourceThankfully a person taller than I am noticed an old paper manual of some sort on top of the water heater. The edge was brown, warm and crisp like it had been smoldering. And two 1 foot sections of floor trim were also on top of the water heater. They were warm and showing signs of browning.

My stomach turned when I realized how close I was to leaving for work with my kids at home and a potential fire situation. Even worse was the thought of what might have happened if the smoke detector in the storage area hadn’t worked properly. I had visions of a roaring fire filling our house with smoke before we could see or hear that anything was happening.

Did you know that most people who exit the house during a fire don’t have shoes on? I was brought up in a family of American Red Cross volunteers and I still wasn’t ready. PJ’s with no shoes, no glasses on. It’s easy to overlook. You think it won’t happen to you.

Morals of the story:

1)     Nothing should be placed on top or near your water heater. It’s not just the furnace that needs to be clear of items.

2)     Always test your smoke detectors twice a year. When the clocks change is an easy reminder. Fall back, Spring forward – change your filters, check your detectors, change your batteries (in smoke alarms and flashlights).

3)     Make sure you have fire extinguishers that haven’t expired. Do you or your kids know how to operate an extinguisher?

4)     Practice fire drills with your family! You might avoid 30-60 seconds of confusion if you practice, and that could make a big difference in the event of a real fire.

Each year, Home Rental Services helps place quite a few families who have lost their home due to a fire. That fact alone proves it can and does happen. Please take time today, or this weekend, to make an emergency readiness plan with your family. Commit to practicing fire drills. Check with your Department of Public safety for fire, tornado and other safety tips for the whole family. Be safe!

What Do You Mean I’ve Been Fined For Not Registering My Rental Property?

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Author: Joshua Volland, Property Manager

What do you mean I’ve been fined for not registering my rental property?
This has been the reality in the past for some landlords who have failed to update the county with their new mailing address. Most cities use the county records office to mail important notices to owners, from code violations to taxes or in the case of this story; rental license applications.

Rental Registrations

There are several cities that have rental registrations in place. This article will focus on the process for a rental home in Overland Park.

City of Overland Park, KSAlthough Overland Park had rental registrations and then did away with them, they’ve created a new rental registration and inspection program that they’re rolling out in July.

I and others from Home Rental Services have been attending public meetings held by the City of Overland Park over the past year plus. The way the new program is being rolled out is confusing. We’re here to help guide you through the process and help you understand what to expect.

For the city of Overland Park…

If your rental home is in Overland Park, you need to ensure that the Johnson County records reflect your correct mailing address on the property records page.

  1. You can do a quick search of your rental property at:
  2. When you input the rental property address in the search box and click Go, you will see detailed results for your rental home. (There’s a lot of helpful information!)
  3. Navigate to the listed Owner Information. If this doesn’t have your current mailing address, it’s important to get this corrected promptly with the county.
  4. For Johnson County, this can be done by completing the Change of Address: Real Estate & Personal Property form at:

Why is this so important for rental homes in Overland Park?

It’s important because the city of Overland Park has decided to send all rental home owners the new rental registration form directly to the published address found in the Johnson County records as mentioned above. Although we’ve tried to work with the City to proactively get them a list of the homes we manage in Overland Park, they’ve insisted their method is the only way they’re willing to send the new rental registration forms.

If you don’t complete the new rental registration form, you could be fined. And if your mailing address isn’t correct, you might not even see the new registration form!

ePLACE – An alternate method for Overland Park Rental Licenses

ePLACEAlternatively, the City of Overland Park has given you, the property owner, a second option. You can apply for a rental license using ePLACE (, the City’s online portal for permitting, licensing and inspections. You need to set up an account with ePLACE to start, and if you need help using their system, you can email or call 913-895-6000.

When to Apply

Overland Park has advised not to apply for a rental license earlier than two months prior to your pre-scheduled inspection date, which can be found online at:

How the Program Works

The program requires owners to obtain and maintain a valid rental license and pass an exterior inspection of each rental property.

The $60 per building fee funds licensing, inspection and code compliance for rental properties annually. Rental licenses will be good for two years, making the minimum fee for a single rental dwelling unit $120.

  • Two months prior to a property’s scheduled inspection date the City will notify the owners of rental dwellings of the need to file a rental license application.
  • Property owners should return the completed application to the City.
  • Upon receipt of the application, the City will make note of the appropriate contact information for the property and schedule the inspection.
  • The City will generate an invoice and send it to the appropriate contact person.
  • Upon payment of the invoice, the City will send a Rental License Permit to the owner.
  • The City will conduct an inspection sometime within the month that the property was scheduled for inspection.
  • The City will notify the appropriate contact person of the inspection results. If inspectors find deficiencies, the owners will be notified of the need to bring the property back into compliance.

Inspection Cycles

The program will be phased in on a month-by-month basis over a two-year period. Inspection phases will be:
Phase One: July 2017-April 2018
Phase Two: July 2018-April 2019
Inspection cycle restarts: July 2019

Landlords and other interested parties are encouraged to use the interactive map ( to see when their properties are scheduled for inspection. The map will show the month and the year of the inspection.

When completing your application, you will want to be sure to provide Home Rental Services as your property manager if you are a current client.

Home Rental Services
6900 College Blvd Suite 990
Overland Park KS 66211
Phone: 913-469-6633

If you do find yourself with any questions or concerns or needing assistance with navigating the process, please do not hesitate to contact me and I will be happy to assist.