By Amy Evans-Colledge, Renewal Coordinator at Home Rental Services
After being with Home Rental Services since 2001 (yes, that’s 18 years), I’ve done just about every job in the office (except for Kandy’s. There’s only one Kandy!)
I’ve done sales, property management, office management, marketing, new business, and lease extensions (which we call “renewals”). Not that I don’t love them all, but just like we’re not supposed to have favorites with kids, most of us secretly do. I definitely have a favorite job here and that is renewals!
I get the unique opportunity to visit with renters in their homes, surrounded by everything that is most dear to them in life. Although I’m not there to get personal, it often ends up in conversation about family photos on the wall, kids drawings on the fridge, or their furry family that greet me at the door. I enjoy the opportunity to build trust, or a bridge, that you just can’t get on the phone, through email or in the office. But I’m there for a main purpose and that is for YOU!
Let me start from the beginning.
About 70% of our renters extend their leases! This tells us that the majority of people we lease to are happy in their home and with the service they’ve received while living there.
(Just a side note – we do learn and track reasons why a renter chooses not to renew. #1 is they have purchased a home. #2 is they are moving out of the area.)
Anyway, once I learn that a renter wants to stay/renew their lease, I let the homeowner know of the good news. I negotiate the terms of the new lease with the renter and I visit the home to make sure the renter is taking care of it. I report any needed preventative maintenance back to the homeowner. It is not until after that visit that I then collect a new lease from the renter.
I tell people all the time that if we didn’t get to work with such an amazing pool of renters (which is due in large part to our screening process) that there is no way I would’ve lasted in property management for all these years.
The homes we manage are generally very well cared for. Renters tend to treat them as their own and are great to work with. Every once in a while I’ll have to remind a renter to rake leaves or change batteries in the smoke detectors. But usually I’m leaving them with a little thank you token from Home Rental Services. It’s our way of thanking them for taking such good care of the home. (See below… these are popular. We have to AD-MITT You are a Sweet Renter. And Just Popped in to say we are BUTTER with renters like you. Ha ha!)
When I’m at a house at the time of lease expiration, I’m there to be the homeowner’s eyes.
I look at the gutters to make sure they are free of debris. I check the ceilings to see if there are any signs of plumbing or roof leaks that a renter may not have noticed. Tile and caulk in bathrooms need to be checked to prevent any future problem areas. I look at trees to make sure they’re not dangerously hanging over the roof. And I look at down spouts to make sure they are properly extended and not causing damage to yards/running water back toward the house. I examine the exterior for possible wood rot and chipping/peeling paint. One of the most common maintenance issues I see is the condition of outdoor wood decks – they need basic upkeep of weather treatment and stain.
These are all things I will mention to the homeowner when I send a copy of the newly completed lease. If the homeowner wants to have any of the work completed, they let us know and we get it done using our trusted and insured vendors. Renters LOVE to see results from the things they point out to me during the visit.
My favorite part of this job I love is getting to see familiar faces year after year. I get to catch up with renters through pregnancies, divorce, death, children graduating, career changes (on their end), etc. I’ve even learned some of our renters are actually landlords themselves in other states. So, working with awesome homeowners AND getting to invite myself over to visit with cool renters = FAVORITE!