Tuesday Meetings and Treat Fridays. This stuff matters.

Tuesday Meetings

Did you know that our staff gets together every Tuesday morning for an hour to connect and focus on ways to improve? We’ve been doing this for a long time and it’s become an integral part of our company culture.

We start off the meeting with conversation that is “positive, happy news.”  We learn more about each other personally and professionally.  Today, one of our team talked about a renewed commitment to exercise with a personal trainer for 13 weeks.  We heard from someone else about a couple of recent wins in the business.

These conversations are a great way to strengthen relationships between the people that work together every day.

Next, we move into an open discussion about what is working and what needs improvement.  Businesses have new challenges to face every week, and our Tuesday Meetings are a good time to bring up things that we really need to work on.  The entire staff is present, so we get lots of great feedback from people in different areas of the company that have fresh insight or ideas.  It’s also a great way for everyone to learn about and appreciate the work done in each functional area of the company.

Consistent, open communication is an important part of our company culture.


Treat Fridays

2015-01-27-CompanyCulture001WebAnother fun way we come together as a team is the practice of “Treat Fridays”.  Credit goes to Paul for starting this tradition a few years ago.  There is a signup sheet in the kitchen for people to bring in treats on Fridays.  It’s a great way to start the day together.  And it’s definitely missed when things get a little hectic and we miss a few Fridays.

The funny thing is that Paul keeps us in line.  See the picture to the right… we missed a few Fridays recently and Paul put “sad” faces on the missed days on the calendar.  It came up in our staff meeting this morning and Joshua signed up for next Friday to get us back on track.

What Are You Doing With Your Team?

Tuesday meetings and Treat Fridays are a couple of ways for us to impact the company culture.  Are you doing anything with your team to improve communication and have fun?  We would love to hear your ideas and best practices!

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Kidde Recalls a Million Smoke and Combo Smoke/CO Detectors Due to Potential Failure

We recently learned that Kidde has recalled more than a million smoke detectors because they could fail to alert consumers of a fire or a CO incident in the event of a power outage. While power remains out, an affected device will sound if it receives a signal from an alarm in the same interconnected system. Once power is restored, an affected device will sound an alarm regardless of the presence of smoke and/or carbon monoxide.

We wanted to spread the word so that you could check to see if you have these kinds of detectors in your home.  Please click on the “Recall Notice” link below for a full description on how to tell if your detectors are part of the recall.  If you find that they are, you should call Kidde product support at 1-800-880-6788  regarding a free replacement. (Kidde recommends to leave the affected detector in service until the replacement is received.)

The affected alarms were sold at Home Depot, Menards Inc. and other retailers, electrical distributors and online at Amazon.com, HomeDepot.com and shopkidde.com from January 2014 through July 2014 for between $30 and $50.

Recall Notice (PDF) | Removal and Installation Instructions (PDF)

KiddeI12010SLARGEThis recall involves Kidde residential smoke alarm model i12010S with manufacture dates between December 18, 2013 and May 13, 2014, combination smoke/CO alarm i12010SCO with manufacture dates between December 30, 2013 and May 13, 2014, and combination smoke/CO alarm model KN-COSM-IBA with manufacture date between October 22, 2013 and May 13, 2014.

These alarms are hard-wired into a home’s electric power. The i12010S and i12010SCO come with sealed 10 year batteries inside. The KN-COSM-IBA model has a compartment on the front for installation of replaceable AA backup batteries. The alarms are white, round and measure about 5 to 6 inches in diameter. Kidde is engraved on the front of the alarm. Kidde, the model number and manufacture dates are printed on a label on the back of the alarm. “Always On” is also engraved on the front of alarms with sealed 10-year batteries.

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Kandy Receives Stevie Lifetime Achievement Awards for Women in Business!

Stevie Awards Reception in New YorkWe wanted to let you know that Kandy recently received a lifetime achievement award from the international Stevie award program that was founded in 2002.  It was a wonderful experience for Kandy who was able to go to New York for the honors and awards reception.  She said that it was awesome to be surrounded by women from all over the world that had made a real difference in their businesses and in their communities.

Please join us in congratulating Kandy on this prestigious award!

She also received awards for “Female Entrepreneur of the Year – Consumer Services” and “Company of the Year – Consumer Services.”

There was a reception held in Kansas City on January 14th at the Prairiebrooke Arts Gallery in Overland Park.  It was a wonderful event at a great venue and we really appreciate all of our friends and clients that were there to celebrate with Kandy!

The following is the press release with all the details:

Kansas City area entrepreneur Kandy Meehan, founder and president of Home Rental Services, has been honored with a“2014 Stevie Silver Award” for “Lifetime Achievement in Business” from the international Stevie Awards for Women in Business.  Meehan received her honor at the 11th Annual Stevie Awards gala in New York City, Friday night, November 14, 2014. The award was presented in recognition of Meehan’s twenty-five years of leadership, innovation and achievement in residential property management. Meehan also received a “2014 Stevie Bronze Award” in the small business categories of “Company of the Year – Consumer Services” and “Female Entrepreneur of the Year – Consumer Services.”

The Stevie Awards for Women in Business program annually honors outstanding female entrepreneurs, woman executives, and women-owned businesses throughout the world. Award honorees are chosen by judges from the international business community and based on applications submitted by entrants in specific categories.

Kandy Meehan founded Home Rental Services, Inc. (HRS) in 1989. Today, HRS is a full-service residential property management, listing, and leasing firm based in Overland Park, Kansas. HRS offers solutions for two specific segments of clientele. The first segment is in property management. The HRS staff helps homeowners, who are seeking to lease their homes rather than sell them, to find the optimum renters and maintain the property.  In the second segment, HRS assists individuals or families who are seeking to lease a residential property, either for a year or two or possibly even short term. HRS does not sell homes or manage commercial or multifamily property. HRS is the largest business of its type in Kansas and the metro Kansas City area.

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Tips for Preventing Frozen Pipes

Frozen PipesThis week we thought we would share some tips to help prevent damage from frozen pipes when away from your home for more than a day or two.

Determine where the water shut-off valve is in the house and how to use it in case pipes freeze and break.

1. Shut off the main water supply before you leave.
2. Have someone you trust check your home about once per week if you are away.
3. Have the Home Rental Services number handy in case something does go wrong.
(During our normal business hours, call our office at (913) 469-6633.  After hours, call (913) 469-6633, then press 3 and then 1 for reporting emergencies.)

Preventing Frozen Pipes

Freezing weather may be uncomfortable, but having water lines freeze and break is no fun at all.  Frozen water pipes can be avoided with a little planning and a few simple steps.  Pipes that freeze most frequently are those that are exposed to severe cold, such as outdoor hose bibs, swimming pool supply lines, water sprinkler lines and water supply pipes in unheated interior areas such as basements and crawl spaces, attics, garages or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing. (What is a hose bib?)

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer’s or installer’s directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful and is dangerous to humans, pets, wildlife and landscaping.
  • Remove, drain and carefully store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose taps to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes that are near exterior walls should be insulated. A hot water supply line can freeze just as a cold water supply line can freeze. If water is not running through the pipe, and the water temperature becomes cold.
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children.
  • During extreme cold, keep the thermostat set to the same temperature both during the day and at night.  If you will be going away during cold weather, leave the heat set to a temperature no lower than 55ºF.

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KVC Wrapping Party! [PICS]

We mentioned in a blog post a couple of weeks ago that we adopted 20 kids through KVC for Christmas this year.  Last week, our entire team got together on Tuesday for a day of wrapping.  With four to seven presents per child, we had a LOT of wrapping to do!

We turned on the Holiday tunes and rolled up our sleeves.  It looked like an assembly line in both of our conference rooms and lining the halls.  You can see in the first picture below some of the wrapped packages, and the last picture shows the 20 green bags ready to be delivered to KVC!  We had a blast and it’s for a great cause!

2014 KVC Wrapping Team!

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Happy Thanksgiving from Home Rental Services!

Happy Thanksgiving!Friends, it’s that time of year again!  The holidays are here and we wanted to take a minute to thank you.  Whether you are an owner, a renter, a vendor, friends or family, we appreciate each and every one of you.  Thank you for helping make 2014 a great year!

We are spending the day today wrapping presents we bought as a team for the KVC children we adopted.  We also celebrated that Amy has been working for Home Rental Services for 13 years!!!  Pics to come in a blog post next week!

Have you started gift shopping for your friends and family?  Have you put up your holiday lights yet?  We are seeing them pop up in neighborhoods all over Kansas City.

As a result, we thought it might be a good idea to share this list of top 10 things to consider for having a safe holiday season in your home:

top-101. Inspect electrical decorations for damage before use.
2. Do not overload electrical outlets.
3. Never connect more than three strings of incandescent lights.
4. Keep live trees fresh in your home by watering daily.
5. Use battery-operated candles.
6. Keep combustibles at least three feet from heat sources.
7. Protect cords from damage.
8. Check decorations for certification label.
9. Stay in the kitchen when something is cooking.
10. Turn off, unplug, and extinguish all decorations when going to sleep or leaving the house.

(Thanks to our friends at Sage Restoration for this great list!)

Have a safe, happy and warm Thanksgiving!

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KVC Shopping Night at Target! [PICS]

We mentioned in our blog post on October 2nd that we were adopting twenty kids through KVC this Christmas!  Last night, we all went to Target to get the shopping done.  What a great time we had together!


We had boys and girls from 7 to 17 to shop for and ended up hitting just about every square inch of the store to get everything we needed.  In years past, it has taken us up to three hours to get everything purchased and into our cars.  This year, it took an hour and a half because Melissa and Sarah, our awesome admins, made sure we had packets and bags for each child.

2014-KVC-Shopping-MeehanGirls 2014-KVC-Shopping-TheCareys 2014-KVC-Shopping-SarahAndMatt 2014-KVC-Shopping-AmyAndRegan

It feels so good to do something that you know is going to make a difference in a child’s life.  It was also a wonderful way for our team to come together and start getting into the holiday spirit.  Our good friends at Target set up a special lane for us to check out in, and they took 5% off of our purchases, even for those of us that didn’t have a Target Red Card!


If you notice a bunch of trash bags in the carts, they are our special, white Santa bags for keeping each child’s gifts organized.  Thank you so much to Chanickgwa for her excellent service at Target at 119th and Blue Valley Parkway!

The last thing for us to do is to have our wrapping party that happens at the end of November.  We will be doing a blog post about that with pictures of all the presents ready to go!  If you haven’t already done something to give back this year, consider getting involved with KVC, Harvesters, or any other Not-For-Profit that you want to support.  It will make your holidays even better!

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NARPM 2014 – What We Learned and Loved [PICS]

NARPM 2014 - Kandy and CaitlinThe National Association of Residential Property Managers (NARPM) annual convention was October 22nd through the 24th in Minneapolis.  Hundreds of members and vendors were at the convention, the largest attendance ever!  Kandy and Caitlin both attended again this year.  The main reason we go every year is to learn about best practices we can adopt, hear about changes in laws affecting our landlords, and meet new vendors providing solutions to professional property management companies.

This year was another big success for NARPM.  The trade show was sold out and we met some good companies that have products we might start using.

The keynote speaker talked about making your work culture the best that it can be.  It was inspiring and gave us some good ideas for things to do with our team in 2015.  There was also a speaker that covered new changes and laws in fair housing, specifically about service animals and cases that have gone to court.  Another main session was an economic forecast about the rental market, rental prices, and what we can do to keep our vacancy levels low and clients happy.

NARPM 2014 - Cake!The cake in the picture to the right is from the dinner that was held for the NARPM chapter presidents. Caitlin is the president of the Kansas City chapter of NARPM.  During the dinner, we were given the choice to cut the cake and eat it, or put it up for auction the next day and all proceeds would go to the Special Olympics as a donation.  The cake looked amazing and of course we wanted to eat it!  But the cool thing is we all decided to put it up for charity instead.  Awesome.

We attended breakout sessions including improving our team, business development strategies, smart search engine optimization (SEO), managing our metrics/numbers, panels with past NARPM presidents, and taking the trouble out of security deposits.  We always learn a lot and this year was no exception.

Over the next few weeks, we will be discussing what we learned with our team during our weekly Tuesday morning business meeting.  This will help us improve existing processes and adopt new best practices that will really enhance our service offerings!

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Caitlin Volunteers With Christmas in October [PICS]

Christmas In October LogoMany of you know that we have a soft spot in our hearts for not-for-profit organizations.  We try to give back throughout the year.  Recently, Caitlin volunteered with Christmas in October.

Christmas in October is a not-for-profit organization focused on bringing volunteers and communities together to improve the homes and lives of low-income, elderly, disabled and Veteran homeowners.

Christmas in October selected an elderly woman named Linda to receive help getting a bunch of important home projects done.  Caitlin showed up at Linda’s home with 10 other volunteers on Saturday for a full day of work.  The fun thing is that Linda’s neighbors came over to share that Christmas in October had helped with their house last year!


Christmas In October - Caitlin

Caitlin working on one of the basement windows

Linda’s home was built in 1917 and the basement windows did not shut or seal any more.  Caitlin and the team scraped the old peeling paint off of the window frames, repaired/replaced wood damaged by rot and termites, and then painted the wood and trimmed down the windows so they would close and seal.  Linda’s basement will be nice and warm this winter!

Back Door

The volunteers also replaced her back door.  The old door was rotten and not meant to be used as an exterior door.  The new external door was made of metal and will protect against the elements.


There were electrical engineers that volunteered that day, and they were able to install a new flood light right next to the new back door for added security.  They went on to install two new lights in Linda’s basement, and a new light in her kitchen.


Linda was having some trouble with the plumbing in her only bathroom.  The team was able to replace many of the plumbing lines and fixtures and get things working properly again.


Caitlin and the team helped replace the stairs on Linda’s deck.  They also added a new hand rail, replaced an existing hand rail, and added additional structural support to the deck.

It was a good day and a lot of work was done to help Linda have a more comfortable and safe home.  She was on  her front porch throughout the day and kept telling the team how much she appreciated their efforts.  It’s an awesome feeling when you know you have really helped someone!

Christmas in October - Back Door Christmas in October - Deck and Stairs

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Are You Tired of Forgetting Your Passwords? Roboform is the Answer.

We market and manage hundreds of homes for our clients.  An important part of marketing the homes we manage is making sure they are listed on popular rental websites.

Did you know that we advertise the homes we rent on more than twenty different websites?

The days of having the same user name and password for all of those websites are gone.  If one of your accounts gets hacked, there is a good chance the hackers will try the hacked user name and password on other websites as well.  There are too many security breaches reported every month.

As a best practice, we have a different user name and password for the various websites we use.  We also make sure the passwords are really hard to hack… they are long and have lots of letters, numbers and special characters.

With so many websites to log into, we have a bunch of complicated user names and passwords to remember.  For most people, this is a painful reality, and they are constantly clicking the “password reminder” link because they forgot their password.

Roboform LogoA few years ago, we started using software called Roboform Everywhere, and it is excellent.  It has solved the problem of managing our user names and passwords!

Roboform Makes It Easy To Manage Your Passwords

Roboform Everywhere works on PC, Mac, iPhone, iPad and Android devices.
Basically, you can get to all of your user names and passwords after signing in to Roboform.  If you change a password on one of the sites you log into, that change gets synched to all of your devices!

Roboform makes logging into various websites very efficient. 
All you have to do is click on a saved login and Roboform will open that login page in your browser, automatically fill in the user name and password, and then submit the form.  Now you are logged in and ready to go!

Roboform has a password generator built in. 
Any time you set up a new account for a website, you can use the built in password creator to make a new, complicated password.  Once you log in with this complicated password, Roboform will save those credentials for you and you don’t have to remember what the password was.

You might think we were “overdoing it a bit” if we told you that Roboform has changed our lives.  But that isn’t far from the truth.  We were spending a lot of time logging into websites and resetting passwords from month to month, and that rarely happens now.  It is amazing to be able to click on a password link in Roboform and be taken there and logged in automatically.

What does it cost?  $20 per year.  (Not per month, per YEAR!)

To learn more about Roboform Everywhere, be sure to visit their website.  This has been a public service announcement from your friends at Home Rental Services, Inc.



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